Current Issues
Please be advised that the web site is experiencing some credit card validation issues at this time. Not all customers are affected. If you have trouble using your credit card to purchase a pass we recommend that you visit an LTC location (Downtown Ticket Office or 450 Highbury) to be sure you have a loaded pass for July 1, and we apologize for the inconvenience.

To proceed to the Smart Card management site, Click Here.

 Smart Card Tax Credit
The LTC is currently working with the Smart Card vendor to develop a report suitable to support the Public Transit Tax Credit claim. Unfortunately said report is unavailable at this time.

However, the following information or documentation is currently available and could be used to support your tax claim:

  • receipts issued from LTC portal for web based pass sales (issued at time of purchase only)
  • transaction listings within LTC portal (indicating what passes were used in a specific month)
  • cash register receipts and debit/credit card receipts from LTC point of purchase locations indicating date and amount of pass sale
  • bank statements indicating purchases from LTC

In many cases, this may be sufficient support for a claim.

NEW as of Jan 25, 2017:

If the above is unavailable, please contact LTC via e-mail at ltc@londontransit.ca or by calling 519-451-1347 to request additional support. Please provide the following information with your request:

  • Name (as per the registered card account)
  • Address
  • Phone Number
  • Smart Card Serial Number (those registered on the above account)
  • Indicate which months and which pass type (i.e. Citipass, Weekday, Senior, Post Secondary, Student Summer) should have been active
  • Indicate whether hard copy (mail) or electronic copy (e-mail) is preferred
A report will be e-mailed or mailed within 5 business days.

To proceed to the Smart Card management site, Click Here.