London Transit Commission

Customer Service

London Transit appreciates questions and comments from the residents of our community. Please help us serve you better by contacting us by phone, in person, by mail or online.

LTC Customer Service

Hours of Operation

CALL

(519) 451-1347

For trip planning, schedules,
lost items, comments & more.

Mon - Fri

8:00am - 10:00pm

Sat

8:30am - Noon & 1:00pm - 4:30pm

Sun

8:30am - Noon & 1:00pm - 4:30pm

Holidays

8:30am - Noon & 1:00pm - 4:30pm

Locations

Downtown Information Office

Main Office

150 Dundas Street (near Richmond St.)

450 Highbury Avenue N (at Brydges St.)

Downtown Office Map

Main Office Map

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Hours of Operation

Downtown Information Office

Main Office

Mon - Fri

7:30am - 7:00pm

Mon - Fri

8:30am - 10:00pm

Saturday

8:30am - 6:00pm

Saturday

8:30am - Noon & 1:00pm - 4:30pm

Sunday

closed

Sunday

8:30am - Noon & 1:00pm - 4:30pm

Holidays

closed

Holidays

8:30am - Noon & 1:00pm - 4:30pm

Services at LTC Locations
Please call (519) 451-1347 if the service you require is not listed

- LTC Photo Identification
- Monthly Pass Sales (until the 10th of each month)
- Ticket Sales
- Ride Guides and Route Maps
- Trip Planning

Lost and Found

London Transit is not responsible for items lost on its vehicles or property. It does however operate a lost and found service for both valuable items and items of lesser value.

Items of value are defined as: cash, purses/wallets and contents, cameras, musical instruments, jewellery (includes watches), and electronic equipment (cell phones, computers, CD players, IPods). All other items are considered items of lesser value.

Items of value are held for 14 days only. Inquiries for these can be made at our main office at 450 Highbury Avenue North or by calling (519) 451-1340 ext 314. London Transit will attempt to contact owners of "items of value" when applicable information is included within the item.

Items of lesser value are held for 7 days only can be claimed by calling the information line at (519) 451-1347 or by visiting our downtown office at 150 Dundas Street.

Contact for all lost items must be made by person or phone, i.e. inquiries made through email or online will not get a response.

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Write to Us

Please send your letters to:

London Transit Commission

c/o Customer Service

450 Highbury Avenue N

London, Ontario

N5W 5L2

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Online Feedback

For the most prompt and complete customer service, please call our Customer Service line at (519) 451-1347. We will attempt to answer online feedback with valid telephone numbers within 5 business days. If you are seeking a quicker response, please phone us. For web site related problems please contact webmaster, rather than using this form. We will not reply to feedback that is not accompanied by a valid telephone number.

Please note: LOST & FOUND inquiries MUST be made by telephone at (519) 451-1347 or by visiting our downtown ticket office. Inquiries made through this form or via regular email will not get a response.

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