|FREQUENTLY ASKED QUESTIONS
Q Why are there
both Priority Seating and Courtesy Seating areas on a bus?
A The Priority Seating area is a
regulatory requirement under the Accessibility for Ontarians
with Disabilities Act. The Courtesy Seating area is provided in
addition to the Priority Seating area for passengers who may
benefit from a seat, but do not have a disability.
Q I am a
passenger with a disability. What do I do if the Priority
Seating area is full when I board the bus?
A Politely remind the customers seated
in the Priority Seating area of its intended use and ask that
they make room for you.
What do I do if the passengers seated in the Priority Seating
area refuse to move for me?
A Please remember that passengers in the
Priority Seating area may suffer from a disability that is not
easily recognized by others and they may not be comfortable
discussing it in public. If the passengers in the Priority
Seating area do not move when requested, proceed to the Courtesy
Seating area to find a seat.
Priority Seating decal states that other passengers MUST vacate
for a passenger with a disability. If someone refuses to move
for a passenger with a disability, who will make them obey the
A The wording on the decal is a legal
requirement under Regulation 191-11 but the Regulation does not
provide any reference to enforcement.
Given the vast number and varying degree of disabilities, many
of which are invisible, it would be extremely difficult for a
third part to determine who is more entitled to the Priority
Seating area. As such, we expect customers to do the right
Q Can I ask
the operator to force passengers to vacate a seat for me?
A Drivers/operators will not intervene
in a dispute between passengers regarding a seat.
am a person with a disability. When I board a bus which is full
and people are both seated and standing in the Priority Seating
area, do other passengers need to vacate the bus to make room
for me in the Priority Seating area?
A No. Public transit is first come,
first served. Other passengers who have paid a fare are not
expected to vacate the bus to make room for other passengers.
If you are not comfortable completing your trip without a seat,
please wait for the next bus.